IDinsight Associate Jenna Amlani with an enumerator and school administrator at Kinyamasika Primary School in Kabarole, Uganda. ©IDinsight
IDinsight often recruits enumerators on short-term contracts to help with data collection. In such cases, feedback, both positive and negative, is important as it helps break bad habits, reinforces positive behaviour, and enables teams to work more effectively towards their goals.
Earlier this year, we conducted a process evaluation of Raising Voices’ Good School Toolkit – an intervention to reduce violence against children that has been implemented in approximately 1,000 primary schools in Uganda. The evaluation involved in-person data collection activities for three weeks in the Luwero and Kabarole districts of Uganda, with two weeks of training in Kampala. Our data collection team was composed of one Field Manager and six enumerators. As part of our best practices in data collection, we developed an end-of-project exit interview form to collect feedback from our enumerators which enabled us to document key learnings and areas of improvement for future projects.
The exit interview form was sent to the field team a few weeks after they had concluded data collection and transcriptions. In this blog, I share three key learnings based on the responses submitted by enumerators who worked on the project.
When we asked our enumerators about the likelihood of working with or recommending others to work with IDinsight in the future, all of our survey respondents replied in the affirmative. However, we found there were still areas for improvement.
When asked to rate IDinsight’s approach to data collection on a scale of 1-10 (with ten being the highest rating possible), 40 percent of respondents gave us a 10, as shown in the bar graph below.
Overall, the enumerators reported that good teamwork was exhibited throughout the project and that IDinsight engaged well with the schools. The team further felt that they were well-trained and hence confident to work on the project. Some of the positive feedback we received from the enumerators were on how we:
While the responses above were encouraging enough, our aim in administrating this survey was to delve deeper into not only what we, as temporary employers of enumerators, did right, but also how we could improve our enumerator experiences in the future. Some recurring feedback we received from our survey participants were to:
IDinsight will take this feedback into consideration when planning logistics and designing questionnaires for future projects.
The majority of enumerators felt that they received sufficient support and adequate resources to enable them to carry out their duties, including voice recorders, interview guides, protocols, consent forms, and face masks. However, we did receive suggestions to provide our enumerators with project phones as opposed to having them rely on their personal phones to ensure the safeguarding of data. Some enumerators further expressed the need to provide them with laptops during fieldwork to reduce the burden of having to share laptops when typing notes and transcribing.
Some enumerators suggested that the daily targets set by our team were difficult to achieve, though most were successful in meeting these targets.
To ensure we incorporated a Dignity lens in our data collection, we asked the enumerators if they felt respected during their fieldwork. The results indicated that 100 percent of respondents felt respected, which was exciting news for us.
Some of the reasons listed were that:
The team also overwhelmingly agreed that their feedback was appreciated as all concerns raised during debriefs were adequately addressed by the project team.
Without soliciting this feedback, it may have been difficult for us to know some of the concerns our enumerators had with the project. The inability to address these concerns for future projects could potentially negatively affect a team’s effectiveness and morale.
We hope that all IDinsight project teams that contract short-term enumerators can ensure the continuous gathering of feedback from these enumerators in order to ensure that any issues that are raised are adequately addressed in subsequent projects. Additionally, as we continue to build on our best practices in data collection, some of the feedback may be key in enriching our Primary Data Collection Manual and even org-wide policies.
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