Frances Estroga is the Manager of Southeast Asia Operations at IDinsight, based in Manila, Philippines. Prior to IDinsight, Frances gained over 10 years of extensive experience in operations, project management, and support services working at international organizations, educational institutions, and the private sector. She specialized in enhancing and enforcing quality assurance measures to strengthen compliance, improving workforce efficiency, and increasing client satisfaction and retention by developing and executing various operational procedures and policies in Southeast Asian countries including Indonesia, Malaysia, Philippines, and Singapore. Frances holds a degree in Economics from Xavier University and is pursuing a Master’s program in Global Affairs at New York University.